The personnel and medical staff of Southern Coos Hospital & Health Center strive to demonstrate respect for you individually and to maintain your dignity while making you feel as “at home” as possible while you are here. In order to assure consideration of your individual needs and concerns, we have adopted the following goals concerning your care:
Patient Rights:
You should receive the care ordered by your physician that is necessary for your medical problem without discrimination because of your race, color, national origin, creed, age, sex, sexual orientation, diagnosis, and ability to pay for your care. Nor will you be discriminated against based on whether or not you have a POLST, advanced directive or other advance care planning instrument. Treatment may not be conditioned on whether you have completed end-of-life care instructions.
You are to be treated respectfully and considerately by others, to be addressed by your proper name, to be listened to when you have a problem or a question and to receive an appropriate response to your questions.
While you are with us, you can expect that we will make every reasonable attempt to maintain your privacy. When being examined, you are entitled to have the door closed or the curtains drawn, to have visitors excused and to know why any observer is present. Those not directly involved in your care must have your permission to be present.
Your medical records are private and only you or authorized persons or agencies are allowed to see them. The personnel involved in your care will treat any information they receive about you in a respectful and confidential manner. You have the right to access information contained in your clinical records within a reasonable time frame.
If you are not satisfied with the care provided by your caregiver (physician, nurse, therapist or assistant) you have the right to select another physician from the medical staff or be assigned another nurse, therapist or assistant. You can address any concern with the Manager of the department or Supervisor.
Southern Coos Hospital & Health Center provides training programs for students in various healthcare occupations.
We believe the presence of these students adds to the quality of your care. You should receive an explanation of how they will be used in your treatment and you may elect not to have them involved in your care.
You can expect an explanation of any portion of your bill. According to your needs, we will assist you in making
financial arrangements for payment, and when appropriate, will assist you with obtaining financial assistance
through governmental programs. Under our “Community Service Assurance” and our charitable mission, we will
provide medically necessary emergency and basic hospital services regardless of your ability to pay.
You may request an explanation for your discharge from our facility or services or your transfer to another facility.
- Designate three support persons and have at least one support person present at all times in the Emergency Services Department, and during a hospital stay, if necessary to ensure effective communication and to facilitate care.
- Have one support person designated and allowed to be present for any discussion when asked to elect hospice care, to sign an advanced directive or other instrument allowing the withholding or withdrawing of life sustaining procedures or artificially administered nutrition or hydration, unless the patient requests to have the discussion in the absence of the support person.
Patient Responsibilities:
Provide Information — Communicate, to the best of your knowledge, accurate and complete information about your medical history and current health conditions. Report any perceived risks in your care, unexpected changes in your condition, or any safety concerns to your caregivers. Please cooperate with our Patient Account Representatives in providing prompt and necessary financial information. We ask that you be prompt in providing information for billing insurance and in paying your bills.
Become Informed — Educate yourself about your diagnosis, the medical tests you are undergoing and your treatment plan. Know what medications you take and why you take them.
The patient’s family, support person or surrogate decision-maker assumes the above rights and responsibilities if the patient has been found by his or her physician to be incapable of understanding these responsibilities, has been judged incompetent in accordance with law, or exhibits a communication barrier.
If you had an exceptional experience or have a special concern or problem related to a Southern Coos Hospital & Health Center visit, we’d appreciate the feedback. You or your family members have the right to express your concerns and recommend changes without it affecting our care in any way. Grievances will be investigated on your behalf and acknowledged by letter within 7 business days.
Compliments and complaints may be addressed to:
Amanda Bemetz
Director of Quality, Risk & Compliance
Southern Coos Hospital and Health Center
Email: abemetz@southerncoos.org
541-347-0512 (office)
541-347-2426, ext. 190 (front desk)
Address: 900 Eleventh Street SE, Bandon, Oregon 97411
Telephone: (541) 347-2426
website: https://www.southerncoos.org
Outside agencies such as Oregon Health Care Regulation and Quality Improvement Services can be contacted to assist you.
Quality Improvement Organization (QIO)
KEPRO, BFCC-QIO Program
5700 Lombardo Center, Suite 100
Seven Hills, OH 44131
Toll free (888)305-6759
TTY (855)843-4776
Health Care Regulation and Quality Improvement
800 NE Oregon Street
Suite 305
Portland, Oregon 97232
(971) 673-0540
Office of Quality Monitoring - Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
(800) 994-6610